What makes Pinnacle Service different from the “others”?

Well Equipped

Each of our Engineers is better equipped than most service organizations as a whole, including independents and machine tool distributors.  We have the latest in technology for precision measurement of linear/angular movement, dynamic error detection, temperature, force and electronics equipment. Below is a list of just some of the equipment that our Engineers carry with them at all times.

Not only does each Engineer have his own Renishaw Ballbar, he also has access to Pinnacle’s own Renishaw ML10 Laser. You will not find a more capable and prepared Service Engineer. Delays from not having the right equipment are avoided, which means you save time and money.

Well Trained

Our Service Engineers are not only kept current on the Mazak product line, but each is also trained on the proper operation and utilization of sophisticated calibration equipment such as the Renishaw QC10 Ballbar and the ML10 Laser. Anyone can operate this equipment; it takes a well-trained and experienced Engineer to utilize it to its fullest potential. That’s what we have.

Experienced

Our engineers have an average of 10 years experience in CNC machine tool repair. They’re not rookies. They also have previous back grounds in “Job Shops” and machine tool manufacturing environments. Our engineers have built their careers around machine tools. Repair experience range from conventional CNC machine tools, Swiss turns and grinders to the most exotic multi-axis “mill-turns”.

A Guarantee the others can’t give

We are an authorized Mazak dealer. Any Mazak parts purchased from Pinnacle Machine Tools and installed by our engineers carry the same guarantee that Mazak offers. So if the part fails within the warrantee period we replace it at no cost, labor included. The others can’t say that.

Staying ahead of the “Competition”

From our paperless, electronically signed service reports to our state of the art calibration equipment, it’s easy to see that we are not the “normal” service organization. We strive to stay ahead of our competition, which helps you do the same. It’s not about the winning; it’s about being around for the future. The ones who become complacent get left behind.

We are always striving to improve our equipment and procedures in order to keep up with the changing demands of the industry. It wasn’t to long ago when the biggest concern about CNC’s was how many years we could make the machine last without a repair. Now we are more concerned about predicting when a repair will be necessary and scheduling the downtime to make repairs. “Fixing it before it’s broken” is actually becoming a demand.  And with tools like the Ballbar when can predict and repair machine problems before they affect uptime, part accuracy and machine repeatability. With our well documented Preventative Maintenance and Calibration programs you can keep track of both machine reliability and accuracy.

If you want a service provider that is better trained, equipped and experienced than the rest, give us a call.

Maintenance classes are prepared especially for Electro-Mechanical specialists and are taught by machine and control type. A strong technical curriculum offers the best opportunity to improve the knowledge and ability of your maintenance specialists and at the same time maximize the productivity of your Mazak machines. The Advanced Electrical Troubleshooting classes on the Mazatrol 32, Plus and Fusion Series controls go deeper into the Mazak troubleshooting utilizing control ladder diagrams and diagnostic features, therefore a Mechanical & Electrical Class is a prerequisite.

Classes are held in the Mazak Optimum Customer Service and Support Center in Florence, Kentucky (south building) and run daily from 8:30 a.m. to 4:30 p.m. ending at 3:00 p.m. on the last day (unless indicated otherwise). The tuition fee covers professional instruction, class materials, manuals and daily lunches. Sales Tax of 6% will be added for manuals if customer does not have a certificate of exemption on file at Mazak. Expenses for hotel, meals, entertainment, transportation, etc. are the student's responsibility. Preferred rates for car rental and hotel accommodations are available and details are provided upon registration inquiry. Hotels provide transportation to and from Mazak classes as well as airport shuttle service.

Class reservations are on a first come-first serve basis and must be made in advance and confirmed with a purchase order. To register please visit the MAZAK USA website, fill out a training request, and submit it via the web or if you prefer print the request and fax it to National Training 859-342-1520.

Training sessions are held at several locations throughout North America, including: Florence, KY Chicago, IL Suwanee (Atlanta) GA Hartford, CT Houston, TX Gardena, CA Mississauga, Ont., CN Monterrey, MX Milpitas, CA Tukwila, WA

Classes run daily from 8:30 AM to 4:30 PM, ending at 3:00 PM on the last day (unless indicated otherwise). The tuition fee covers professional instruction, class materials, manuals and daily lunches.

Class tuition costs are shown in the search/registration database and payment may be made by company purchase order or company check. Sales tax of 6% will be added for manuals if customer does not have a certificate of exemption on file with Mazak.

Expenses for hotel, meals, entertainment, etc. are the student's responsibility. Preferred rates for hotels and rental cars are available.

Click the More Information link to take you to Mazak's registration website. Here you will find a list of available classes, schedules, and registration information.